Payment / FAQ

  • Are there any costs associated with the payment methods offered by Fastypharma.com?
  • With which payment methods can I pay at Fastypharma.com?
  • I made a payment, how can I know for sure that I paid?
  • Are there hidden costs?
  • How can I pay with Bitcoin?
  • My order was rejected by a doctor or pharmacy, but I have already paid. And now?
  • How does payment by bank transfer work?
  • What is ICEPAY / Docdata payments (CM.com stichting)?

Are there any costs associated with the payment methods offered by Fastypharma.com?

Fastypharma.com does not charge any additional fees, this applies to any payment.

With which payment methods can I pay at Fastypharma.com?

You can pay Fastypharma.com using one of the following payment methods: 

Credit Card
It is possible to pay easily and securely with a credit card. You can pay your order with a Visa credit card. 

Bank Transfer
A bank transfer takes about three business days to arrive on our account. After receiving your payment, we send your order to the doctor and you can therefore count on the delivery time indicated on the site. 

Please note that you are responsible for paying the transaction fee. We advise you for this reason to select the option marked OUR. All international transfers to us must be done with our OUR instruction.
The OUR option means that you are responsible for the transfer fees. We will then receive all the required payment. 
If you select the SHA (shared) or BEN (beneficiary) option for your transaction, your order will not be processed. 
By selecting SHA or BEN, there will be a delay in processing your transaction. 

One exception is made for European payments made in EUR. They can be done with SHA instruction. 
Please follow the “Payment Options” on your order to finalize your transaction. 
Use local payment options if we offer them in your country of residence. 

SOFORT Banking
The advantage of SOFORT Banking is that you do not have to register. This method involves a direct transfer and you pay easily with your own bank details. It operates on the basis of the recognized online banking system. Secured using a multi-certified international online payment system. SOFORT banking: a simple, fast and secure payment. 

Bitcoin
When you choose the Bitcoin method, your transaction is processed by BitPay.com. In order to complete the transaction on BitPay.com, you only need your order number and the amount of the order placed. If you are not familiar with Bitcoin, we recommend for more information the following website: Bitcoin

I made a payment, how can I know for sure that I paid?

Through your account Fastypharma.com in the “Orders” section, you can check the status of your order. When payment is received, this is confirmed in the payment status. You will also receive a payment confirmation by email when payment is received. If the payment is not successful, you will receive an email every two days with the message that the payment has failed. In this email, you will be able to make the payment again. It is also possible to contact our customer service, who can provide you with information on the status of your payment. By bank transfer, it takes about 3 business days before your payment is received and processed by our finance department. If you made the payment by this method,

Are there hidden costs?

Dokteronline.com does not include any additional charges. Before starting the medical consultation, the total price will be displayed. It may happen that your bank charges you a fee. This is different for each bank. It may also happen that the authorities of some countries charge you import or other fees.

How can I pay with Bitcoin?

If you are not familiar with Bitcoin, we recommend the following site for more information: Bitcoin 

If you are used to using Bitcoin and you want to pay for your order by this method, read the explanations below:

Bitcoin transactions are processed by BitPay.com. To complete the transaction, simply send your order number and the amount of the order to Bitpay.com. When you click on the “pay” button you are redirected to the Bitpay.com website. There you can scan the QR code or click on “Pay with Bitcoin” to start your Bitcoin wallet. When Bitpay.com has received your payment, the QR code disappears. This can sometimes take a while, about 10 minutes. Then you can click Dokteronline.com again. If it takes too long for you, you can close the Bitpay.com screen. Dokteronline.com will continue to monitor the payment status of bitcoin and will change the payment status as soon as Bitpay.com has received six Bitcoin network confirmations.

My order was rejected by a doctor or pharmacy, but I have already paid. And now?

Once your order has been rejected by the doctor or pharmacist or if your order has been canceled and you have already paid the amount, the payment is automatically refunded. It is possible, however, that the refund will take up to one or two weeks because this administrative procedure is going on outside of Fastypharma.com. For more information, please contact Customer Service.

How does payment by bank transfer work?

You receive the banking information by e-mail. You activate the method by following the steps at the end of the command. Please note that if you choose to pay by bank transfer, it usually takes three business days before the payment is processed. Upon receipt of your payment, the order is sent to the doctor and / or pharmacist partner of Fastypharma.com. If you have further questions, we advise you to contact our customer service.

What is ICEPAY / Docdata payments (CM.com stichting)?

This is actually the internet cashier we use. ICEPAY and Docdata (CM.com stichting) take care of the communication with the banking systems and treat your payment. ICEPAY and Docdata (CM.com stichting) are both internationally certified to PCI MasterCard and Visa standards. Moreover, these systems ensure a correct and safe handling of your payment.

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